LOYALTY PROGRAM

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⁽¹⁾ CREDIT LIMIT

Description: The “Credit Limit” policy is designed to allow some pre-selected customers to have a credit allowance for their orders.

RULES

• When entering the program, the customer is assigned with a default balance value.
• The default balance value can also be created through an advanced payment fund deposit, for a specific order.
• A Credit-Note reimbursement can also be allocated to the Customer’s credit limit. 

LIMITS

• This program is available only for B2B customers.
• This is limited to companies registered in:
  • France, Belgique, Deutschland, Österreich, Italia, España, Portugal, Nederland, Danmark, Sverige, Suomi.
• The order Total must be between the limits between 0 and 5000 € (depending on threshold)

EXCLUSIONS

• Consumer customers (B2C)
• Visitors

EXECUTION

• Customer must self-replenish its balance, by any mean:
  • Credit-card payment, Bank transfer, etc.
• When the Credit-Limit is fully consumed, this mean of payment for order is no longer available.

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⁽²⁾ RETURN FOR CONVENIENCE

Description: The “Right for Error” policy is designed to allow the return of ordered material due to an error at ordering. It contains some limitation only for the purpose of motivating our clients to be cautious during the ordering process. It is considered as a “Return for Convenience” (acronym RfC).

RULES

• The client must create a Return request in its account interface.
  • The creation date of the return identificator (RMA) will be considered as the date of the claim.
  • This request must be first accepted by us before the return happens physically.
  • Our Return acceptation or Rejection will be provided with 2 business days from the date of ticket creation on our website.
  • During the evaluation by our services about the nature of the claim, we can require any material which contribute to justify its legitimacy and adherence to the hereby rules.
  • The acceptation of the Return does not mean an acceptance of the claim itself.
  • The acceptance or rejection of the claim will happen only after its qualification within our walls.
  • The client will make sure that RMA number is added into the box of the returned goods.
• Applies only to unused material.
• Sealed products with a Seal broken will decrease the recovered value by:
  • 20% for Carbide Inserts and Solid cutting tools (even unused).
  • 10% for all sort of cutter attachments or holders.
• Returns is at the expense and responsibility of the client.
• The claims window indicated in the table, and offered per client type, is given in number of calendar days after the physical delivery of the goods at client’s shipment place.
• The return of an accepted claim must be received under our walls within 14 calendar days following the acceptance notification

LIMITS

• It is our own discretion to accept “Return for Convenience” on equipment worth individually more than 700 Euros without VAT.
• There are some limitations on quantity of “Return for Convenience”:
  • If ordered quantity is less or equal to 5 units: 100% of the ordered quantity can be returned.
  • If ordered quantity is between 10 and 100 units: 30% maximum of the ordered quantity can be returned.
  • If ordered quantity is more than 100 units: 10% maximum of the ordered quantity can be returned.
• There is no limitation if the manufacturer of the product accept a full “Return for Convenience” (Exceptional cases managed by our Purchasing department).

EXCLUSIONS

• Only 1 “Return for Convenience” is allowed per Order number.
• Only 1 “Return for Convenience” is accepted per calendar month, per customer.
• Are excluded from the RfC program, all our specially tailored offers: Bundles, Sub-Bundle solutions, complex solutions and customized kits.

EXECUTION

• After the RfC is fully approved, we will release a credit note in favor of the client.
  • With a full reimbursement within 7 calendar days, if requested by the client.
  • With Credit-line incrementation if the client is eligible to this program.

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⁽³⁾ ADVANCED QUALITY WARRANTY

Description: The “Advanced Quality Warranty” policy is designed to allow the fast resolution of Dead-on-Arrival products (DOA), or products not fulfilling the required specifications, by the mean of a proactive replacement

RULES

• The Product arrives defective, broken, uncomplete, damaged or not following the specifications
• The customer share evidence by the mean of (And/Or):
  • Picture (or)
  • Video (or)
  • Detailed description (and)

LIMITS

• Applies to products which are maintained in stock.
  • Else, Customer Service department provides the closest get-well-date.

EXCLUSIONS

• Specific references marked as non-returnable in the product attributes.

EXECUTION

• The customer share evidence by the mean of picture and written details.
• Our Customer Service department agree in the faster substitution or replacement available.
• We release a return label and RMA number that customer print and stick on the parcel.
• Once the returning parcel is shipped, the replacing product is immediately shipped

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⁽⁴⁾ FREE SAMPLE ON INSERTS

Description: The “Free Sample” policy is designed for known and high-ranked corporate customers to access to samples for testing and calibration purpose.

RULES

• The client must contact its Sales Representative and explain with details the project and purpose of the sampling request.
• All the catalogue is in scope of this program.
• The customer must have an account with sufficient and recent business track, to be eligible to this policy.

LIMITS

• Applies only on single quantity.
• Quantity ordered as sample cannot exceed 10 references per calendar quarter.
• The allowance on Free Samples is at the sole discretion of our Sales Representative.

EXCLUSIONS

• Applies only on consumables.
• Applies especially on Carbide Inserts.
• The client must report on the result of the test of the sample, to keep being eligible to this policy.
  • Blind use of this policy is waiving client’s access to it.

EXECUTION

• The client requests free Samples to its Sales representative.
• If approved, a specific code is provided to place the order on the website.
• Delivery costs might be Free or at client’s expense.
• Order is processed and delivered as a standard order.

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⁽⁵⁾ VENDOR's CATALOGS

Description: The “Vendor’s Catalogs” policy is designed for known and high-ranked customers to order specific vendor’s catalogs.

RULES

• The client can request any catalogue orderable on the website.
• The customer must have an account with sufficient and recent business track, to be eligible to this policy.

LIMITS

• Applies only to catalogue in stock.
• Back Order of catalogue is not guaranteed.

EXCLUSIONS

Order is allowed only for customers who have projects identified with the purpose of the catalogue. 

EXECUTION

• The client orders the catalogue on the website.
• Delivery costs might be Free or at client’s expense
• Order is processed and delivered as a standard order.

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⁽⁶⁾ ON-DEMAND CATALOG INCREMENT

Description: The “On-Demand catalog increment” policy is allowing customer to request any reference of a vendor which is not present on the website, to be rendered for ordering.

RULES

• Any reference not listed on the website is in scope.
• Client must proactively contact us for adding the requested reference.
• This can apply to enquiry about the price and availability of specific references.

LIMITS

Only limited to references that Vendor’s accepted to sell.

EXCLUSIONS

There are no exclusions. 

EXECUTION

• The client notifies us of the reference that is requested.
• Our Data Integration department activate the product on the website as per the defined SLA (See numbers of days in table).
• The client is notified about the availability of the product for ordering.

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⁽⁷⁾ INVENTORY CARRYING

Description: The “Inventory Carrying” policy is designed for known and high-ranked customers to request us to carry their tooling inventory.

RULES

• The customer must have a clear idea of the references, quantity, and delivery dates for the forward procurement.
• Our Advanced planning team integrate the information into our inventory tracking algorithm, to ensure that quantities are available and reserved for the client at the expected date.
• It is possible to integrate a planning scenario up to 2 years upfront.
• Some solutions on fix pricing guarantee can be proposed for High-running references (Discretion of Sales Representative), depending on delivery time.

LIMITS

The deliveries ordered references and quantities must fit within a reasonable production scenario that Client might be required to justify.

EXCLUSIONS

A planning request unfulfilled (= not ordered as per the planning) can exclude the client from this program. 

EXECUTION

• The client notifies its Sales Representative of the references that he needs to have carried.
• The Sales representative provide a specific form which gather:
  • The SKU references
  • The Quantity
  • The Expected availability dates
• The Form is integrated to our planning model and brought to execution.