CUSTOMER SERVICE & RETURNS
Summary of Return Conditions
- Technostok accepts the return of defective products for all types of customers.
- Technostok accepts the return of non-defective products for all customers in account.
- Technostok accepts the return of products only if they have not been used and/or do not bear marks of use.
- Technostok accepts the return of products if the return request has been generated at least within 14 calendar days of delivery to the customer
- Procedure detailed below.
- Technostok provides the return label free of charge as part of the advanced quality guarantee.
- Technostok does not provide the return label free of charge as part of a return for convenience.
- Technostok does not charge any processing fees on Returns.
- Technostok accepts product exchange resolutions in the event of a shipping error.
- Technostok will refund the returned product within 48 hours.
Note: Many details are available on the page dedicated to our loyalty program.
Detailed procedure for the warranty returns of Products
- Our Customer Service Department will take care about all your post-sales requests pertaining to:
- Standard Warranty (Reimbursement)
- Advanced Warranty (Replacement)
- Return for Convenience (if eligible for your profile)
- Any commercial escalation will be treated with care and due diligence under an SLA of 48h for the first answer.
- If you need to send us any enquiry or have questions, prior to request a Return, you can reach us with the contact form.
- Our Customer Service representative will advise the best way for resolving your claim.
- This can be made throughout a commercial resolution (like special discount).
- To claim for a Return, you will follow this procedure:
- Connect to your personal account.
- Select "My Returns"
- Select "Create New Return"
- Select the Order which requires a Return and click "Next"
- Select the Request Type
- Each Request type have a different treatment.
- Make sure you select the one applicable for the situation.
- Select the Product(s) eligible for Return
- For each, provide:
- Justification
- A note (if applicable)
- Condition of the manufacturer Seal (if applicable)
- Condition of usage
- Exceptions (if applicable)
- Provide a detailed message which will be seen by the Return Qualifying agent at the time of reception.
- Provide any photo or document useful for the instruction of the case by our Customer Service department.
- When completed, click on "Submit Request"
- After Submission, an RMA Number will be assigned, and you will receive an email.
- The RMA request ticket will also contain a Chat function to interact with our Customer Service department.
- Our Customer Service Department will instruct the RMA ticket in 24h (Working days).
- The RMA request can be either:
- Approved
- Requiring more details
- Rejected
- If the RMA is approved in principles, the Return is authorized.
- A Return Label will be provided by our Customer Service department for "Standard Warranty" and "Advanced Quality Warranty" RMA's
- The Return is at customer's expense on "Return for Convenience" RMA's
- The Client must confirm the return of the RMA on the User's panel when it is shipped out.
- At Reception, our Return Department will confirm or reject the RMA.
- If this is approved, the selected resolution means will be activated.
- If this is rejected, the product will be returned to the customer.